We understand that sometimes a purchase may not be the right fit, and we want the return and exchange experience to be as simple and convenient as possible. If a product is unsuitable or you need another size, you may request a return or size exchange within 30 days of the original purchase, as long as the merchandise satisfies the conditions required for eligibility.
Products submitted for return should be unused, clean, and in a condition that allows them to be resold. Merchandise that has been worn, washed, damaged, altered, or significantly used may not qualify for a refund or exchange. Once an eligible return has been received and reviewed, an approved refund may generally be issued to the payment method originally used for the order. Where applicable, customers may instead receive store credit according to the available return options.
When an order contains merchandise sold as a combined package or set, the entire package must be returned together. Individual components from a designated multi-item pack cannot normally be sent back separately. Customers requesting a return should therefore make sure that every item and component originally included in the package is included with the return shipment.
Customers who require a different size may request a size replacement within 30 days from the original purchase date. Size exchanges are limited to the same product, with the replacement being offered in another available size. The original merchandise must remain unworn and satisfy all applicable return requirements. Exchange availability depends on inventory at the time the returned item is received and processed. Since stock levels may change between the date of the request and the date of processing, submitting an exchange request does not guarantee that the desired size will still be available.
For approved size exchanges, standard shipping is generally provided without an additional shipping charge. After the original product reaches our facility and the exchange has been reviewed and approved, the replacement item will normally be prepared for shipment within approximately five to seven business days when the requested size is in stock. Actual delivery time after shipment may vary according to the destination and carrier.
An exchange can only be made for the same product in a different size. We do not process size exchanges for a different color, style, model, or separate product. If you decide that you would rather receive another product or choose a different color, you may return the original eligible merchandise and place a new order for the item you prefer. Our customer support team can provide assistance if you need help selecting or ordering the replacement merchandise.
When a new purchase is made following a return, the replacement order is handled as a separate transaction and will be charged according to the terms applicable to that order. Eligible replacement purchases within the United States may qualify for free standard shipping where offered. Once the original returned merchandise has arrived and has been approved, the applicable refund will generally be initiated within approximately five to seven business days.
Return and exchange processing may require additional time during periods of high customer demand. Large promotional campaigns, seasonal shopping periods, holidays, and unusually high order volumes can increase the time needed to receive, inspect, and process returned merchandise. During particularly busy periods, processing may take as long as 15 business days. Customers should also account for the time required for the return package to travel to our facility, as the processing period does not necessarily begin when the package is first shipped.
Some products are excluded from the return and exchange process and are considered final sale. Outlet merchandise, physical gift cards, and electronic gift cards are not eligible for return, refund, exchange, or store credit after purchase. Customers should review these items carefully before completing an order because purchases of final sale merchandise cannot be reversed through the standard return process.
Before shipping an item back, customers should review the applicable requirements and make sure the merchandise is eligible. All parts, accessories, and components belonging to a qualifying pack or set should be included in the return shipment. Customers should also retain their order confirmation, order number, and relevant shipping information, as these details may be needed to identify the purchase and assist with processing.
Return requests should be submitted through the appropriate return procedure before merchandise is sent back. Following the required process allows the returned product to be matched with the correct order and helps our team handle the package efficiently. Customers should avoid sending merchandise through an unrelated process without first confirming the necessary return instructions.
International orders may be subject to procedures that differ from those applicable to domestic purchases. Return requirements, available shipping services, transportation costs, customs considerations, and processing times can vary according to the destination country and the shipping method used for the original order. Customers outside the United States should contact customer support for information relevant to their particular order before arranging a return.
The time required for a refund to appear in an account is not always the same as the time required for us to approve and issue the refund. After a refund has been processed, the payment provider, card issuer, bank, or other financial institution may require additional time to post the funds to the original account. Store credit, when offered or selected, may follow a separate processing procedure and may become available at a different time.
All returned merchandise is subject to review before a refund or exchange is finalized. If an item does not meet the applicable eligibility standards, the requested return or exchange may be declined. Merchandise that is damaged, used, washed, incomplete, or otherwise inconsistent with the stated return requirements may not be accepted. In certain circumstances, rejected merchandise may be sent back to the customer.
Our return policy is intended to provide customers with a reasonable opportunity to resolve issues while maintaining consistent standards for returned merchandise. We encourage customers to contact us whenever they are uncertain about eligibility, exchange availability, refund progress, or the correct procedure for returning an item. Providing accurate order information when contacting support can help our team locate the purchase and respond more efficiently.
For assistance with a return, refund, or size exchange, please contact our customer service team at kuius@gmail.com or call +1 486 236 9867. Written correspondence may also be sent to 6295 SAGE AVE FIRESTONE, CO 80504. Our team can provide guidance concerning the applicable process, product eligibility, exchange availability, and other questions related to your order.
We aim to handle every eligible return and exchange as efficiently and consistently as possible. Because inventory, payment processing, carrier schedules, and customer service volume can vary, some requests may require additional time. Customers can help avoid delays by following the applicable return instructions, sending complete merchandise from qualifying sets, retaining order information, and contacting support whenever clarification is needed.